Shipping Policy

Order Processing

Most orders ship within 2–5 business days. Custom or built-to-order printers may take longer; any extended lead times will be shown on the product page.

Shipping Carriers

We ship using trusted carriers such as UPS, FedEx, and USPS. Shipping rates are calculated at checkout.

Delivery Times

Delivery time estimates are provided by the carrier and are not guaranteed. Once your package leaves our facility, timing is outside of our control.

Risk of Loss

Ownership and responsibility for the package transfer to you once the carrier accepts it.

Incorrect Addresses

Please double-check your shipping address. We are not responsible for deliveries made to incorrectly entered addresses.

Damaged Packages

If your package arrives damaged:

  • Contact us within 7 days at info@silk-spider.com
  • Include photos of the packaging and product
  • We’ll help file a claim and work toward a solution