Shipping Policy
Order Processing
Most orders ship within 2–5 business days. Custom or built-to-order printers may take longer; any extended lead times will be shown on the product page.
Shipping Carriers
We ship using trusted carriers such as UPS, FedEx, and USPS. Shipping rates are calculated at checkout.
Delivery Times
Delivery time estimates are provided by the carrier and are not guaranteed. Once your package leaves our facility, timing is outside of our control.
Risk of Loss
Ownership and responsibility for the package transfer to you once the carrier accepts it.
Incorrect Addresses
Please double-check your shipping address. We are not responsible for deliveries made to incorrectly entered addresses.
Damaged Packages
If your package arrives damaged:
- Contact us within 7 days at info@silk-spider.com
- Include photos of the packaging and product
- We’ll help file a claim and work toward a solution